• Refund policy

Refund policy

Refund & Return Policy

Last Updated: October 28, 2025
Business Name: Nooraliya
Registered Address: Zhejiang Province, China

Thank you for shopping with Nooraliya. Please read this policy carefully before placing your order.

1. General Policy

Due to the cross-border nature of our shipments (from China to international destinations), we do not accept returns or issue refunds for change-of-mind, wrong size, or unwanted items once the package has been dispatched. International return shipping is costly, complex, and often impractical.

However, if you are a consumer in the European Union or United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving the goods without giving a reason (“cooling-off period” under EU Directive 2011/83/EU). While we strongly discourage returns due to logistics, we will work with you on a case-by-case basis to find a fair solution (e.g., partial refund, local donation, or return instructions if feasible).

2. Quality Issues or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Clear photos of the issue;
  • Your order number;
  • A brief description.

Once confirmed, we will send a replacement at no cost (free reshipment). We do not offer refunds for quality issues unless replacement is impossible.

3. Order Cancellation

You may request to cancel your order only if it has not yet shipped. Once tracking is generated, cancellation is no longer possible.

4. Lost or Delayed Packages

If your package is lost or significantly delayed:

  • Contact us with your order number;
  • We will investigate with the carrier;
  • If confirmed lost, we will resend the order or issue a full refund at our discretion.

5. Non-Refundable Items

The following are not eligible for return or refund:

  • Items that have been used, washed, or altered;
  • Items returned without prior authorization;
  • Packages refused at delivery or undeliverable due to incorrect address (provided by you).

6. How to Request Support

Contact us at: info@noorculture.com
Subject line: “Return Request – Order #[Your Order Number]”
Response time: Within 3–5 business days.

7. Legal Compliance Notice

This policy is subject to mandatory consumer protection laws in your country. Nothing herein limits your statutory rights under:

  • EU Consumer Rights Directive;
  • UK Consumer Contracts Regulations;
  • U.S. state laws (e.g., California Civil Code);
  • Other applicable local legislation.

8. Policy Updates

We may update this policy. Continued use of our Site constitutes acceptance.