Customer FAQ

How can I place an order?

Choose your preferred item and style, add it to your cart, and complete checkout. An order confirmation is sent to the email address used at checkout.

How can I track my order?

When tracking is available, it is provided by the carrier after dispatch. For help locating an order, contact info@noorculture.com with your order number.

Can I change or cancel an order?

Cancellation is possible before an order has been shipped. Please contact info@noorculture.com as soon as possible. Once an order has been dispatched, it cannot be cancelled.

What is your return and refund policy?

Customers in the EU and UK may have a 14-day withdrawal right under applicable law. For a quality issue, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and, where applicable, arrange a replacement or refund in line with our Refund Policy.

How long does shipping take?

Delivery generally takes 10–20 days, depending on the destination and carrier. Shipping charges vary by destination and are shown at checkout.

My parcel is delayed or missing. What should I do?

Contact info@noorculture.com with your order number. We will investigate with the carrier and, where appropriate, arrange a replacement or refund in line with our policy.

How can I contact NOORALIYA?

Email info@noorculture.com or WhatsApp 008615925987775.